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Frequently Asked Questions Regarding Our Dog Waste Removal Service

If you can't find what you're looking for, email us at info@thescoopers.com

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  • Do you offer any promotions or discounts?
    ✓ FREE Initial Cleanupwhen you prepay for your first 6 months of service ✓ Get 5% OFF when you pre-pay for 6 months ✓ Get 10% OFF when you pre-pay for 12 months ✓10% OFF for active military and veterans ✓ 10% OFF for all seniors over 65 *Promotions and/or discounts cannot be combined.*
  • Do I have to sign a contract?
    Our services require NO CONTRACT and service can be cancelled at any time. SCOOPERS endeavors to serve with excellence and provide the best possible service to our customers. If you are not completely satisfied with your service, please contact us so that we can rectify any problems to restore your satisfaction immediately.
  • How and when is payment collected?
    Our billing is done on a “pre-pay” monthly basis with all payments due on the 1st of each month. This covers your service for the entire month. If you are starting service in the middle of the month, you are billed for the Initial Cleanup and the number of remaining service visits. Your credit card or bank account will be automatically charged on the 1st of every month for your service. We use QuickBooks Payments to ensure that your personal information is processed safely and securely. If you need to pause or stop service, just give us 48 hours notice before the 1st of the month, and we will cancel the automatic payment. At SCOOPERS, our “No Contracts” policy ensures that you have the flexibility to stop service when you need to. There are NO cancellation fees of any kind. If you have any further questions regarding our billing method, please give us a call at (844) 997-2667.
  • Is there an additional charge for the initial cleaning?
    Yes. Initial Cleanups start at just $25! This covers the first 30 minutes of cleanup time. After the first 30 minutes, the rate is charged at $1 per minute.
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